For all of our prints shipping insurance and tracking is included in our shipping rates both nationally & internationally. 😀 Returned items (prints) must be in their original condition. You do not have to return items in their original packaging although advisable (mailing tubes).
Our giclée prints are made to order. We use some of the best materials and inks available. In the rare event the giclée print has a major problem or is defective due to our error or shipping companies, upon an accepted claim review our customers will be entitled to an exchange or refund.
Change of Mind:
We do not accept returns or refunds for a change of mind.
All work is thoroughly checked for print and product quality prior to dispatch.
Print damage caused by the customer is not accepted for received returns. General wear and tear (of our print work) once items are received and used by customers will not be accepted for returns (refunds, exchanges).
Damaged in Transit:
If our print work is damaged in transit we can provide a replacement for the defective item or a refund within 14 days from the day of delivery. All items shipped come with insurance and tracking included within the shipping cost.
In the rare event our prints come defective or have printing faults we can provide a replacement for the defective item within 14 days from the day of delivery. We can also provide a full refund within 14 days from the day of delivery.
You may be responsible for paying for your own shipping costs for returning your item unless an item is damaged and has a major problem due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item/s are damaged and/or has a major problem due to our error we will be happy to pay for the return shipping cost :)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance when returning items to us. This option is to make sure the returned item is definitely received.
If issues emerge with third party shipping companies, please reach out and we will be happy to assist and follow up. For full information of your consumer rights please search the ACCC website.
PayPal / Apple Pay / G Pay (Google)
For all PayPal, Apple Pay & G Pay purchases via our site the returns, replacements and conditions for all purchases are subject to the PayPal, Apple Pay & G Pay terms, conditions and policies. Their returns and reviews policies are different based on the method of payment and always apply to your purchase/s.
Late or Missing Refunds
There is often some processing time before a refund is posted by the bank/credit card company. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company/bank. If you’ve done all of this and you still have not received your refund yet, please contact us. Upon accepted returns claim we process refunds a.s.a.p (within a day) and notify our customers via email and sms (If provided at checkout).